Services

Telecommunications Services

  1. Wholesale Transit Termination (Middle East, Asia, North America)
  2. Competitive Managed VOIP service to major call center destinations (i.e. USA, Canada, UK, Australia, Japan)
  3. US Telebloc Service
  4. International 1-800 Toll Free Number support
  5. International Private Circuit Provisioning
  6. Internet Bandwidth Service (Serial / Fast Ethernet Connection)
  7. IP-VPN Service Implementation
  8. Call Converged Unlimited Call Services for OFWs Around the World (Powered by PLDT)
  9. Direct Inward Dialing (US, Canada, UK, Japan, etc.
  10. Call Converged Unlimited Call Services for OFWs Around the World (Powered by PLDT)
  11. Underwater Submarine Fiber Optic Cable System: Asia-America Gateway(AAG) - New
  12. Airlive Internet Broadband / Last Mile Facility

Value Added Services

  1. Pinoy Global Payment Gateaway
  2. Fashion Tele-English Program (Korea and Japan)

Project Management and Supervision Services

  • Wholesale Transit Termination (Middle East, Asia, North America)
  • Competitive Managed VOIP service to major call center destinations (i.e. USA, Canada, UK, Australia, Japan)
  • US Telebloc Service
  • International 1-800 Toll Free Number support
  • International Private Circuit Provisioning
  • Internet Bandwidth Service (Serial / Fast Ethernet Connection)
  • IP-VPN Service Implementation
  • Direct Inward Dialing (US, Canada, UK, Japan, etc.)
  • Call Converged Unlimited Call Services for OFWs Around the World (Powered by PLDT)

Installation Services

  • Central Office equipment installation (frames, cable racks, etc.)
  • OSP (Outside Plant) Network installation
    • Copper cable installation (Underground or Aerial), rehabilitation, emergency restoration
    • F.O. cable installation, splicing and terminations.
  • Wireless Network
    • Outdoor and indoor. BTS installation
    • Preventive/ corrective maintenance of cell sites

Technical Support

  • Preparation of detailed design and related system specifications
  • Technical evaluations
  • Contract negotiations

Outbound Programs

  1. Tele-sales / Telemarketing
  2. Market Research
  3. Survey
  4. Appointment Setting
  5. Lead Generation
  6. Collection Program
  7. Upgrade Campaigns
  8. Renewal and Loyalty Programs
  9. Winback Programs

Inbound Programs

  1. Tele-sales / Telemarketing
  2. Loyalty and Rewards Program
  3. Order Taking
  4. Technical Helpdesk
  5. Reservation Systems
  6. Up-selling and Cross-Selling
  7. Virtual Office Assistant
  8. Tele-English Program
  9. Home TV Shopping
  10. Tele-English Program

Non-Voice Services

  1. Medical Transcription
  2. Legal Transcription
  3. Web-Enabled Technical Support

Back Office Support Services

  1. Billing
  2. Accounting
  3. Transcription
  4. Encoding
  5. Data Entry
  6. Web Development
  7. E-mail / Fax / SMS Support

CRM Services: Hosted and Premise-based Solutions

  1. Oracle - Call Center Anywhere (CCA)
  2. Altitude (Portugal)
  3. Interactive Intelligence (i3)
  4. Vicidial (Asterisk-based)
  5. InConcert from Novatel (US)
  6. Drishti (India)
  7. CosmoCom (Proprietary with PLDT)

Others

  1. Solar Street Light Conversion Program for the LGUS
  2. Call Center Training, Certification and Re-calibration
  3. Call Center Incubation Services (New Campaigns)
  4. Call Center-in-a-Box
  5. Call Center-on-Demand
  6. Management Consultancy Services
  7. Sales and Marketing Consultancy Services
  8. IT/Technical Consultancy Services
  9. Project Management Services
  10. Business Development Services
  11. Market Research and Survey