Services

Outbound Programs

  1. Tele-sales / Telemarketing
  2. Market Research
  3. Survey
  4. Appointment Setting
  5. Lead Generation
  6. Collection Program
  7. Upgrade Campaigns
  8. Renewal and Loyalty Programs
  9. Winback Programs

Inbound Programs

  1. Tele-sales / Telemarketing
  2. Loyalty and Rewards Program
  3. Order Taking
  4. Technical Helpdesk
  5. Reservation Systems
  6. Up-selling and Cross-Selling
  7. Virtual Office Assistant
  8. Tele-English Program
  9. Home TV Shopping
  10. Tele-English Program

Non-Voice Services

  1. Medical Transcription
  2. Legal Transcription
  3. Web-Enabled Technical Support

Back Office Support Services

  1. Billing
  2. Accounting
  3. Transcription
  4. Encoding
  5. Data Entry
  6. Web Development
  7. E-mail / Fax / SMS Support

CRM Services: Hosted and Premise-based Solutions

  1. Oracle - Call Center Anywhere (CCA)
  2. Altitude (Portugal)
  3. Interactive Intelligence (i3)
  4. Vicidial (Asterisk-based)
  5. InConcert from Novatel (US)
  6. Drishti (India)
  7. CosmoCom (Proprietary with PLDT)

Others

  1. Solar Street Light Conversion Program for the LGUS
  2. Call Center Training, Certification and Re-calibration
  3. Call Center Incubation Services (New Campaigns)
  4. Call Center-in-a-Box
  5. Call Center-on-Demand
  6. Management Consultancy Services
  7. Sales and Marketing Consultancy Services
  8. IT/Technical Consultancy Services
  9. Project Management Services
  10. Business Development Services
  11. Market Research and Survey